Terms & Conditions | Aaj Bites Mulund West

01. Introduction

Welcome to Aaj Bites ("we", "us", "our"), a cloud kitchen operated by Aaj Bites Food Private Limited, engaged in the preparation and delivery of freshly prepared food products through our website, mobile application, and third-party delivery platforms.

These Terms & Conditions ("Terms") govern your use of our platform, the ordering and purchase of food and beverages, delivery services, subscription plans, loyalty programs, and any other services offered by Aaj Bites (collectively, the "Services").

Please read these terms carefully before using our services. By accessing or using our platform or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.

02. Acceptance of Terms

By accessing our website, mobile application, or any associated service, you agree to these terms along with our privacy policy and refund policy, which are incorporated herein by reference.

If you do not agree to these Terms, please do not use our Services or place an order. Your continued use of the platform constitutes your ongoing acceptance of any updates to these Terms.

We reserve the right to modify these terms at any time. Updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

03. Eligibility

To use our services, you must:

Be at least 18 years of age, or have the consent of a parent or legal guardian.
Be capable of entering into a legally binding contract under applicable Indian law.
Provide accurate, complete, and current information during registration and checkout.
Have a valid payment method accepted by Aaj Bites.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if eligibility requirements are not met or if we suspect fraudulent activity.

04. Account Registration

While some services may be accessed as a guest, creating an account enables access to order history, saved addresses, loyalty points, subscriptions, and personalised features.

Your responsibilities

You are responsible for maintaining the confidentiality of your login credentials.
You must notify us immediately at aajbites@gmail.com if you suspect any unauthorised access to your account.
You are solely responsible for all activity that occurs under your account.
You must not share your account with any other person or allow others to access the services through your account.

Aaj Bites shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

05. Menu & Ordering

All food and beverages available on our platform are subject to availability. Menu items, descriptions, prices, and images are provided for informational purposes and may be updated at any time without prior notice.

Order placement

An order placed by you constitutes an offer to purchase the selected items. The order is confirmed only upon our acceptance, which is communicated via email or SMS confirmation.
We reserve the right to accept or reject any order at our sole discretion, including due to unavailability of items, errors in pricing, or suspected fraudulent activity.
In the event an ordered item is unavailable, we will notify you and offer a suitable alternative or a full refund for that item.
Customisations (e.g., spice level, add-ons) selected at the time of ordering are subject to kitchen capability and availability.

Pre-orders
You may schedule orders for a future date and time ("Pre-Orders"). Pre-orders are subject to the menu and availability at the time of preparation. We will notify you of any changes at least 2 hours before the scheduled delivery time.

06. Delivery & Pickup

Delivery

Delivery is available within designated delivery zones only. You can verify service availability by entering your address at checkout.
Delivery time estimates are indicative and may be affected by traffic, weather, or operational conditions. Aaj Bites does not guarantee delivery within a specific time frame.
You are responsible for providing an accurate and accessible delivery address. We shall not be liable for failed or delayed deliveries due to incorrect address details.
Delivery charges, if applicable, will be displayed at checkout and are non-refundable unless the order is cancelled or undeliverable due to our fault.
If no one is available at the delivery address to receive the order, our delivery partner will attempt to contact you. Uncollected orders will not be eligible for a refund.

Pickup

Pickup orders must be collected within the selected time slot. The minimum lead time for pickup orders is 30 minutes from the time of placing the order.
Uncollected pickup orders will be held for a maximum of 30 minutes beyond the selected slot, after which they may be discarded. No refund will be issued for uncollected pickup orders.

07. Pricing & Payments

All prices displayed on the platform are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. GST will be displayed separately on your invoice as required by Indian law.

Payment methods

We accept payments via UPI, credit/debit cards, net banking, and digital wallets through our payment gateway partner, Cashfree Payments.
Cash on Delivery (COD) is not available.
Payment must be made in full at the time of checkout. Your order will be confirmed only upon successful payment.

Payment security
All payment transactions are processed securely through Cashfree Payments. Aaj Bites does not store your card or banking details on our servers. Payment disputes must be raised with us within 7 days of the transaction date.

Pricing errors: In the unlikely event of a pricing error, we reserve the right to cancel the affected order and issue a full refund. We will notify you promptly in such cases.

08. Cancellations & Refunds

Cancellations by you

Orders may be cancelled free of charge within 5 minutes of placing the order, provided preparation has not commenced.
Once an order is confirmed and preparation has begun, cancellations are not permitted.
Pre-orders may be cancelled up to 2 hours before the scheduled delivery or pickup time.
Subscription meal deliveries may be paused or skipped as per the terms outlined in Section 9.

Cancellations by Aaj Bites
We reserve the right to cancel any order due to ingredient unavailability, operational constraints, or force majeure events. In such cases, a full refund will be issued within 5–7 business days.

Refunds

Refunds for valid claims will be processed to the original payment method within 5–7 business days.
Partial refunds may be issued in cases where only part of an order is affected.
Food quality complaints must be raised within 2 hours of delivery with supporting photographs. We will review and resolve at our discretion.
Loyalty points or coupon discounts applied to a refunded order will be reinstated pro rata.

For detailed refund scenarios, please refer to our refund policy.

09. Subscriptions

Aaj Bites offers recurring meal subscription plans ("Subscription Plans") designed for health-conscious customers, gym enthusiasts, and diet planners. These plans are subject to the following terms in addition to these general terms.

Plans and billing

Subscription plans are available on weekly, bi-monthly (15-day), and monthly billing cycles.
Payment for each cycle is charged in advance at the time of subscription activation or renewal.
Subscriptions auto-renew at the end of each billing cycle unless cancelled at least 24 hours prior to the renewal date.

Pausing and cancellation

You may pause your subscription for a limited number of days per cycle as specified in your plan details. Paused days are not refunded but may be carried forward to the next cycle at our discretion.
Cancellations requested mid-cycle are not eligible for a pro-rata refund unless mandated by applicable law.
We reserve the right to modify, suspend, or discontinue any subscription plan with at least 7 days' notice.

Meal customisation

Meal preferences and dietary configurations can be updated up to 24 hours before the next scheduled delivery. Last-minute changes are subject to kitchen availability and cannot be guaranteed.

Medical disclaimer: Subscription meal plans are designed for general wellness. They do not constitute medical advice and are not a substitute for consultation with a qualified nutritionist or physician. Please inform us of any severe food allergies before subscribing.

10. Coupons & Loyalty Points

Coupons

Coupons and promotional codes are subject to their individual terms, including validity period, minimum order value, applicable items or categories, and usage limits.
Only one coupon may be applied per order unless otherwise stated.
Coupons have no cash value and cannot be transferred, sold, or exchanged.
We reserve the right to withdraw or modify any coupon at any time in cases of suspected misuse or fraud.

Loyalty points

Loyalty points are awarded on eligible orders as per the earn rate published on our platform and may be redeemed for a discount on future orders.
Points have no cash value and are non-transferable.
Points expire after 12 months of account inactivity. Aaj Bites reserves the right to modify the earn rate, redemption rate, or expiry policy with prior notice.
Points earned on a refunded order will be forfeited upon processing of the refund.

Referral programme
Referral rewards are issued upon the successful first order of a referred user. Aaj Bites reserves the right to investigate and revoke referral rewards obtained through fraudulent means, including self-referrals or abuse of the programme.

11. Food Safety & Allergens

Aaj Bites prepares food in a commercial kitchen environment where common allergens, including nuts, dairy, gluten, eggs, and shellfish, are regularly handled. We take reasonable precautions to prevent cross-contamination; however, we cannot guarantee that any item is entirely free from allergens.

Dietary information (veg/non-veg/vegan/gluten-free labels) is provided in good faith based on ingredients used. We recommend customers with severe allergies or dietary restrictions verify directly with us before ordering.
Nutritional information provided is approximate and may vary due to natural variation in ingredients, portion sizes, and preparation methods.
Aaj Bites shall not be held liable for any adverse reaction arising from undisclosed personal allergies or sensitivities.

Allergen enquiries
For specific allergen or dietary queries, please contact us at info@aajbites.com before placing your order.

12. Intellectual Property

All content on the Aaj Bites platform — including but not limited to the brand name, logo, tagline, photographs, menu descriptions, blog content, design elements, and software — is the exclusive intellectual property of Aaj Bites Food Private Limited or its licensors.

You may not copy, reproduce, distribute, modify, or use any content from our platform for commercial purposes without our express written consent.
You may share links to our platform or share our content on personal social media for non-commercial purposes, provided proper attribution is given.
Unauthorised use of our intellectual property may result in legal action.

13. User Conduct

By using our platform, you agree not to:

Provide false, misleading, or fraudulent information in any form.
Use the platform for any unlawful purpose or in violation of applicable laws and regulations.
Attempt to gain unauthorised access to any part of the platform, our servers, or any third-party system connected to the platform.
Submit abusive, defamatory, offensive, or threatening reviews, messages, or communications.
Exploit promotions, coupons, or referral programmes in bad faith or through automated means.
Interfere with or disrupt the normal functioning of the platform or its associated infrastructure.
Reverse engineer, decompile, or disassemble any part of the software powering the platform.

We reserve the right to suspend or permanently terminate your account without notice for violation of this clause.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

Aaj Bites, its directors, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.
Our total aggregate liability to you for any claim arising from these Terms or the Services shall not exceed the amount paid by you for the specific order or service giving rise to the claim.
We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or harmful components.
We shall not be liable for delays, failures, or disruptions caused by events outside our reasonable control, including natural disasters, strikes, government actions, or internet/network outages ("Force Majeure").

Nothing in these Terms limits our liability for death, personal injury caused by our negligence, fraud, or any liability that cannot be excluded under applicable Indian law.

15. Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms.

By using our Services, you consent to the processing of your personal data as described in our Privacy Policy, in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA).

We will never sell your personal data to third parties for marketing purposes.

16. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

Dispute resolution
We encourage you to first contact our support team at info@aajbites.com to resolve any concerns informally. We aim to resolve all complaints within 7 business days.

If a dispute cannot be resolved amicably, it shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual consent. The arbitration shall be conducted in English in Mumbai.

17. Contact Us

If you have any questions, concerns, or feedback regarding these Terms or our Services, please reach out to us:

Aaj Bites - Customer Support
Aaj Bites
1501, GHP Vaishakh, P.K. Road, Mulund West, Mumbai 400080

Email: aajbites@gmail.com
Phone: +91 9372866899
Support hours: Monday – Saturday, 12:00 PM - 11:45 PM IST

For grievances under the Information Technology Act, 2000 or the Consumer Protection Act, 2019, please write to our Grievance Officer at the above address, marking your correspondence "Attn: Grievance Officer."